Tips for receiving parcels from carriers

Make sure you have been given all the "pieces" of your shipment listed on the waybill, which the branch operator or, for home delivery, the courier will give you.

For example:

If the waybill says "Number of pieces: 5", you must be given 5 packages, no fewer. Please note that to save space and better protect the goods, we may pack several items from your order in one package; in that case, that package counts as 1 piece of the shipment;

Important!

If your goods arrive in a wooden crate, branch staff must remove it at your request so that you can inspect the goods. The inspection is carried out only in the presence of a Nova Poshta employee.

For home delivery, couriers are NOT obliged to dismantle the crate, so we recommend planning for this and having tools ready to open it (screwdriver, pliers, hammer).

Be sure to check every box for damage that may have occurred in transit, and for any signs that the packaging has been opened.

Important!

Always open the outer cardboard packaging of fragile goods (acrylic boxes, air conditioner deflectors, protective screens for cashiers, etc.) so that you do not miss hidden damage. Check goods with dented or scratched packaging especially carefully. If you do not want to or have no time to open and check each package, you bear the full risk of any mechanical damage.

Your order is insured for 100% of its value. Until you accept the order from the delivery service, the delivery service is responsible for its integrity and safety.

If you find any damage, take photos of the packaging and the damaged goods, ask the carrier's representative (the branch operator or, for home delivery, the courier) to draw up a damage report (acceptance certificate) stating the type of damage, and refuse the parcel.

Claims for damage to goods that you have already accepted from the delivery service without a report or without notifying our managers before accepting them will not be accepted. Do not take away or keep damaged goods, as this may result in compensation being refused.

Important!

Report any damage to our managers. Send photos of the damage and the completed report to [email protected]/en or via Viber to +380443533180

We cannot accept claims for damage to goods that you have already accepted from the delivery service.
If you skip the inspection, you risk missing mechanical damage.

	The official rules for receiving shipments are published on the Nova Poshta website:
	Home delivery: novaposhta.ua/poluchit_po_adresu Delivery to a branch: novaposhta.ua/poluchit_s_otdeleniya Delivery to a parcel locker: novaposhta.ua/skorystatysja_poshtomatom
	Home delivery means delivery to the building entrance only; it does not include carrying the order into the building or up to your floor. The "Delivery to your floor" service must be ordered in advance and is charged at the delivery service's rates. If you need your order brought up to your floor, be sure to tell our managers.

Main

Tips for receiving parcels from carriers

Your name *:
Surname *:
Phone number *:
E-mail * :
Description:
	Attach files

name*:
Phone number*:
E-mail*:
Message*:

Email or phone
Password
	Forgot your password??

Tips for receiving parcels from carriers

Make sure you have been given all the "pieces" of your shipment listed on the waybill, which the branch operator or, for home delivery, the courier will give you.

Be sure to check every box for damage that may have occurred in transit, and for any signs that the packaging has been opened.

The official rules for receiving shipments are published on the Nova Poshta website: