Delivery

We care about our clients' convenience and deliver ordered goods throughout Ukraine.

GENERAL DELIVERY TERMS:

Delivery is made after prepayment for the ordered goods

Finished products are dispatched Monday to Friday (8:00 to 17:00)

Please check the exact delivery date and possible time slot with our managers

DELIVERY IN KYIV BY OUR COURIER:

• Orders of 80000 UAH or more – free delivery
• Orders under 80000 UAH – 1000 UAH

(delivery times are agreed individually)

Delivery to Kyiv suburbs and its cost are agreed individually

Cost of carrying goods up to the recipient's door
The cost of carrying goods up to the recipient's door by hand depends on the size of the products, how difficult the carry is and whether there is a working lift (the goods must fit into the lift in their packaging).

*The cost of carrying goods upstairs is based on the total order weight

DELIVERY ACROSS UKRAINE:

Delivery across Ukraine is made by Nova Poshta and Ukrposhta.

Goods are dispatched on the next working day after the products are ready. Our managers will agree the delivery date with you before dispatch.

You can check the approximate delivery cost with our manager when placing your order.

Once your order is dispatched, you will receive an SMS notification with the waybill number.

You can also check the delivery status and waybill number in your account.

Delivery and storage of the consignment are paid by the customer at the carrier's rates.

For bank transfer payments, goods are dispatched only after full payment and receipt of a copy of the power of attorney from the client.

Please send the documents needed to prepare the accounting paperwork in advance to [email protected]/en

On receipt, always check that all the goods you ordered are there, undamaged, complete and working (for mains-powered products)

If the products are damaged or the order is incomplete, you must:

• refuse to accept and pay for the goods;
• draw up a report (claim);
• tell us what happened by calling the phone numbers listed on our website.