Guarantee and product return terms

PRODUCT GUARANTEE PERIOD:

The guarantee period is 1 year from the date of delivery or installation.

Replacement of components whose manufacturer's guarantee has expired is paid for by the customer.

The buyer brings the product in for guarantee service by their own means and at their own expense.

The guarantee ceases to apply if:

the products show external mechanical damage;
there are signs of DIY repair or disassembly;
damage has resulted from careless handling or use;
damage has occurred through improper operation;
damage has occurred through careless transport of the products.

Once the guarantee period has ended, repair and servicing of advertising and information products is carried out at the Customer's expense.

The cost of work is set by agreement.

PRODUCT RETURN TERMS:

All products are made to order from the drawings provided on the website or from the customer's drawings. We do not keep goods in stock.

This is in accordance with Article 9 of the Law of Ukraine “On Consumer Rights Protection”, which states: “Goods cut or tailored to a size specified by the buyer (customer) are not subject to exchange or return”.

Custom orders made or brought in at the customer's request cannot be returned either.

HAVE YOU RECEIVED A FAULTY PRODUCT?

If you find a defective item when you receive your order, please write to us and our manager will contact you.

If the defect is confirmed to be our fault, we will exchange the item or refund your money.

We pay the delivery cost for returning faulty goods.

If the item has mechanical damage caused by the customer (scratches, chips, scuffs), it cannot be returned

WAS THE ITEM DAMAGED BY THE CARRIER?

We are not responsible for the quality of order delivery by courier services.

If goods are damaged as a result of poor delivery, the courier service is responsible.

If the recipient signs the consignment note at the carrier's branch without checking for damage, the recipient bears responsibility for poor delivery.

If the products are damaged or the order is incomplete, you must refuse to accept and pay for the goods, draw up a report (claim) and tell us what happened by calling the phone numbers listed on our website.

HAVE YOU RECEIVED THE WRONG ITEM?

If you receive an item that does not match your order because of a manager's or production error, we may ask you to send it back (we pay the delivery cost) and offer you a refund or a replacement with free delivery.

Please note that different monitors display colour shades differently, so if the product does not meet your expectations, this does not mean you have been sent the wrong item.

If the colour scheme is critical, a colour proof is made and approved with the customer before production starts.

To agree on the material colour, ask your manager for samples.